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Are you or will you be charged for using your patient portal?
Has your MyChart or other patient portal started charging for certain types of usage?
My son received an email from his hospital stating that some medical advice messages may be billed to you and/or your insurance.
Messages that will not be billed — You and/or your insurance will not be billed for the following types of MyChart messages:
*Scheduling an appointment
*Requesting a prescription refill
*Questions that lead to an appointment
*Questions related to a visit you had in the last seven days
*Questions about billing
*Messages that take less than five minutes of your provider’s time to answer
*Messages initiated by your healthcare team
Messages that may be billed — While most MyChart messages will not be charged, replies that require medical expertise and more than five minutes of your provider’s time may be billed, as we do for other medical services.Messages that will not be billed — You and/or your insurance will not be billed for the following types of MyChart messages:
*Scheduling an appointment
*Requesting a prescription refill
*Questions that lead to an appointment
*Questions related to a visit you had in the last seven days
*Questions about billing
*Messages that take less than five minutes of your provider’s time to answer
*Messages initiated by your healthcare team
Messages that may be billed — While most MyChart messages will not be charged, replies that require medical expertise and more than five minutes of your provider’s time may be billed, as we do for other medical services. Types of messages that may be billed include:*Requests for new medications
*Questions about new symptoms or problems
*Questions about news or journal articles
*Changes to a chronic condition
*Requests to fill out medical forms
*Requests for new referralsThey highlighted that Medicare, Medicaid and most private insurance providers cover MyChart messages at little-to-no-cost to patients after standard copays and deductibles are met.
I think questions about new symptoms or problems and changes to chronic conditions will be the top cost to PH and transplant patients.
If you have also been notified of this change, how do you feel about it?
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